Wigsco Online Terms & Conditions
Introduction
All goods are subject to and you are agreeing to comply with and be bound by the following terms and conditions, which together with our privacy policy govern by Wigsco Online 539 Wimborne Road Bournemouth Dorset BH9 2AP United Kingdom in relationship with you in relation to supply.
The terms ‘us’ or ‘our’ or ‘we’ or ‘the seller’ or ‘Wigsco’ or ‘Online’ refers to Wigsco Online whose registered office is at the above address.
The term ‘you’, ‘customer’, ‘client’ ‘member’ or ‘the buyer’ refers to the user of our services and purchaser of our goods.
General Terms of Supply
All purchases are subject to availability and we reserve the right to refuse supply to any applicant or customer.
No variation in the conditions shall be effective unless in writing and signed by the seller.
English law shall govern the agreement between the parties.
The seller reserves the right to terminate supply without prior notice.
The seller reserves the right to amend these terms and conditions at any time without notice.
These Terms and Conditions incorporate the following notices:
Disclaimer and Copyright Notice – This notice details the terms in which you are permitted to use our information published on our websites.
Privacy Policy – This policy details how we process, store, delete and/or share your information.
Terms and Conditions of Use – These terms outline how you may make use of our websites.
Media use
Please note that images/videos/other media remain our intellectual property.
Use of information
We do not provide any warranty or guarantee as to the accuracy, timeliness or suitability of the information found or offered within our marketing materials or websites for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Colours of our products viewed online may vary greatly due to manufacturing processes. Product packaging may also be different if and when shown.
Goods availability
All goods shall remain the property of the seller until they have been paid for in full.
All products are subject to stock availability and to the acceptance of the seller.
Any indication of goods availability is valid at the time of enquiry only and we are unable to hold items on reserve.
If we have insufficient stock to deliver the goods ordered by you, we will place the items on backorder. A further postage charge will occur when sending out the items.
All estimated time of arrival for any order placed on backorder are given as a guide only and are never guaranteed.
We will not be obliged to offer compensation for any disappointment suffered and will not be held responsible for delays to any items placed on backorder.
Special Orders/ Custom-Made / Styled Wig
When you request a special order, custom made, we will request our suppliers to make these items at your request. We also offer you a choice to have your wig styled by us before shipment.
Any estimated time of arrival for any items placed on special order are given as a guide only and are never guaranteed. We will not be obliged to offer compensation for any disappointment suffered and will not be held responsible for delays to any items placed on special order.
Please check all goods on arrival after purchasing. Wigsco Online must receive notification within 48 hours of the invoice date of any damage to/or shortage concerning your order or if the item is faulty.
Under no circumstances can we accept returns of special-order items unless there is a manufacturing fault.
Under no circumstances can we accept cancellations or amendments of special orders once placed.
All purchased must be paid in full when placing the order online, by phone, by email or in person.
Wigsco Online will not be obligated to offer compensation for any disappointment suffered and will not be held responsible for delays to any items ordered through Special Order, Styled Wig or Custom-Made services.
Pricing
The seller reserves the right to amend prices, either increase or decrease, without prior notification. We reserve the right to correct any pricing errors on our published prices.
All prices are displayed in Pound Sterling (GBP) unless otherwise stated.
Special offers
Any special offers are subject to availability and may change or be withdrawn without notice. Please note: Special offers are offered on a non-returnable and non-refundable basis.
Discount codes must be used on our website when checkout-out. Discounts cannot be applied retrospectively to any order.
We reserve the right to refuse orders with all misused discounts.
Please check the individual terms and conditions of any special offers you receive before claiming them against any order.
Payment
Wigsco Online accept all major debit and credit cards for payment on our website. Full payment must be made prior to dispatch for all orders.
Delivery
Whilst every effort shall be made to despatch goods on the date requested the seller shall not accept liability for any delays in the delivery of such goods.
Delivery times are quoted in good faith but we cannot accept liability for any expenses or other costs incurred due to failed or late deliveries.
Our courier services may offer a timed delivery service, we offer no guarantee of these services.
If a customer requests a delivery instruction to leave a parcel in a nominated location or ‘safe place’, neither us nor the courier will be held responsible for the parcel or its contents after the parcel has been left as requested.
Our preferred courier will be used as default to deliver goods, If you choose to use a different service, Wigsco Online will not be held responsible for any loss, delay or damage to goods dispatched.
International Shipping
We are committed to providing an excellent delivery service to our customers worldwide however, please note that any orders that are dispatched to destinations outside of the U.K. will be subject to tax and import duties, which would be charged upon receipt of delivery. The buyer is responsible for paying any tax or import duties applied to their parcel.
Delivered at place (DAP)
We will use the DAP method to deliver goods, meaning that the buyer is responsible to pay all costs and suffer any potential losses of moving goods sold to a specific location.
Whilst we will make every effort to support customers in these instances, ultimately it will be their responsibility.
Damaged, incorrectly delivered, or missing goods
We take great care to ensure all goods you receive are correct and undamaged. However, in rare cases where incorrect/damaged goods are received, or goods listed on the delivery note are missing we must receive notification within 48 hours of the invoice date of any damage or shortage concerning any consignment.
We are not liable for any loss of earnings or other costs incurred due to damaged or incorrect products received and any items missing from deliveries.
Ownership of goods
All goods shall remain the property of the seller until they have been paid for in full including any applicable delivery charges. Once the goods have been delivered to you, they will be held at your own risk and we will not be liable for their loss or destruction.
Returns
We can only accept returns from customers in the UK under the following conditions:
Please check all goods on arrival after purchasing.
The seller must receive notification within 48 HOURS of the invoice date of any damage or shortage concerning any consignment or if the item is faulty.
All goods must be returned in the same condition as supplied with all parts of the returns form completed, within 21 days of the date of the invoice.
We reserve the right to reject any returned goods or charge an administration fee of no lower than 20% of the item value for any goods returned in an unsellable condition, any late or damaged returns or incorrectly packaged goods and an administration fee of no lower than 20% of the item value for incorrectly documented goods.
The buyer is responsible for returning any goods back to us including the costs of postage.
Please allow up to 10 working days for your return to be processed, however on occasions returns may take longer to process.
Due to health and safety regulations, we may not be able to accept returns at our discretion of certain products if the packaging has been opened.
All goods and services are subject to our Terms and Conditions of Supply.
Product Warranty
For items returned due to a fault that has developed after 48 hours of receipt:
The seller accepts no responsibility for goods returned faulty unless such goods can be fairly deemed to have become faulty due to any manufactured defect within the first three months of wear.
Wigsco Oline reserve the right to investigate your complaint and inspect the item for testing by an experienced technician. If this is to be carried out by the manufacturer their response will be required before any actions can be taken.
Wigs or Hairpieces damaged due to customer abuse or neglect cannot under any circumstances be accepted for credit or replacement by the seller.
The buyer must ensure that any items returned for inspection are washed prior to returning, Wigsco Online reserve the right to reject any items or complaint if this has not been adhered to.
If we find a manufacturing fault with an item, we reserve the right to repair it.
If a manufacturing fault is not found:
- the item will be sent back to you at your cost.
- Under certain circumstances we may offer you, at our discretion, to repair the item at your cost.
Complaints
If you would like to make a complaint about any aspect of our service or products please contact us via email at [email protected] or by writing to us at 539 Wimborne Road, Bournemouth, Dorset. BH5 1LA United Kingdom
Force majeure
Wigsco Online shall be entitled to cancel or delay delivery of orders if it is delayed, hindered or prevented from delivery through circumstances beyond its control. Such circumstances shall include but are not limited to industrial action, accident, fire, war, riots or insurrection, actions of governments, revocation of export or import license’s, act of god, failure to deliver by suppliers or couriers or force majeure.